Call a Professional Technician — Final Checks
Part of project
How to Safely Relight Your Gas Water Heater Pilot Light · Step 10 of 10
In this video
If you have tried all the previous troubleshooting steps and your water heater is still not working correctly, it's time to seek professional help. There could be a more complex internal issue, such as a problem with the gas valve, igniter, or heat exchanger. Contact a certified Rinnai technician to diagnose and repair the problem safely and correctly.
Goal: Resolve Complex Issues
- There could be a more complex issue at play, and you want to make sure your unit is in good hands.
Used in this video
- Phone (Tool Type: Hand Tools) — To contact a certified technician.
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FAQs
What should I do if I smell gas strongly before or during the relighting process?
This is a critical safety concern. If you smell gas, immediately stop, evacuate everyone from the house, and call your gas company's emergency line from outside. Do not attempt to relight the pilot, use any electrical switches, or operate anything that could create a spark.
Can I use a standard match or a short lighter instead of the recommended long flexible lighter?
While it might seem possible, it's highly recommended to use a long, flexible lighter like the Bernzomatic LTR220. This keeps your hands safely away from the burner area and any potential flare-ups, significantly reducing the risk of burns. Prioritize safety with the right tools.
My pilot light lights up, but goes out as soon as I release the gas control knob. What could be wrong?
This usually indicates a faulty thermocouple, which is a safety device that senses the pilot flame. Try holding the knob in longer (up to 60 seconds) to ensure the thermocouple heats sufficiently. If it still won't stay lit, the thermocouple likely needs replacement, which is a slightly more advanced DIY task or a job for a professional.
How long does this project typically take for a beginner, and is it truly considered 'beginner' difficulty?
For a true beginner, this project generally takes about 30-45 minutes, especially if you take your time with all the safety steps. It is considered beginner-friendly because it primarily involves following clear instructions and basic tool use, with the main challenge being careful adherence to safety protocols.
Call a Professional Technician — Final Checks
Part of project
How to Safely Relight Your Gas Water Heater Pilot Light · Step 10 of 10
In this video
If you have tried all the previous troubleshooting steps and your water heater is still not working correctly, it's time to seek professional help. There could be a more complex internal issue, such as a problem with the gas valve, igniter, or heat exchanger. Contact a certified Rinnai technician to diagnose and repair the problem safely and correctly.
Goal: Resolve Complex Issues
- There could be a more complex issue at play, and you want to make sure your unit is in good hands.
Used in this video
- Phone (Tool Type: Hand Tools) — To contact a certified technician.
Frequently Asked Questions
What should I do if I smell gas strongly before or during the relighting process?
This is a critical safety concern. If you smell gas, immediately stop, evacuate everyone from the house, and call your gas company's emergency line from outside. Do not attempt to relight the pilot, use any electrical switches, or operate anything that could create a spark.
Can I use a standard match or a short lighter instead of the recommended long flexible lighter?
While it might seem possible, it's highly recommended to use a long, flexible lighter like the Bernzomatic LTR220. This keeps your hands safely away from the burner area and any potential flare-ups, significantly reducing the risk of burns. Prioritize safety with the right tools.
My pilot light lights up, but goes out as soon as I release the gas control knob. What could be wrong?
This usually indicates a faulty thermocouple, which is a safety device that senses the pilot flame. Try holding the knob in longer (up to 60 seconds) to ensure the thermocouple heats sufficiently. If it still won't stay lit, the thermocouple likely needs replacement, which is a slightly more advanced DIY task or a job for a professional.
How long does this project typically take for a beginner, and is it truly considered 'beginner' difficulty?
For a true beginner, this project generally takes about 30-45 minutes, especially if you take your time with all the safety steps. It is considered beginner-friendly because it primarily involves following clear instructions and basic tool use, with the main challenge being careful adherence to safety protocols.