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Stesso

Understand the Impact of Mixed Messages

2:11
3:02
11.1K views

At 2:11 in

What happens with Bad Construction Management

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What happens here

The speaker provides an example to highlight the importance of clear communication. He describes a scenario where topsoil is acquired for free on one job site, but on a subsequent job, a higher quality (and therefore premium-priced) topsoil is required. A laborer, unaware of this change, might mistakenly inform the customer on the second job site that the topsoil is free, creating a significant misunderstanding and potentially damaging the company's financial standing and customer relationship. This illustrates how mixed messages directly impact the business's bottom line and reputation.

Goal: Recognize how inconsistent information can lead to financial losses and damaged customer relationships.

What they say

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them no we're getting this top soil for free the messages are mixed and it doesn't look good to you the owner that's why you want to be very clear very specific whose job it is to speak with the customer your laborers are supposed to know that your customer needs to know who they talk to on your job site messages lines of communication are clear here and to the point so that's your takeaway for today it's a small subject but it can have a big impact on your company and I want to make sure that you dot your eyes you cross your tees and you put the absolute most money in your back pocket at the end of the year all these little tips and tricks they're tested I've lived through them I'm sharing them with you I love you guys go out and rock and roll my friends

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