Skip to main content
Stesso

Identify the Communication Problem

0:07
3:02
11.1K views

At 0:07 in

What happens with Bad Construction Management

Watch on YouTube

What happens here

The speaker introduces the concept of 'too many cooks spoil the soup' in the context of business operations. He highlights a common issue where multiple crew members, such as laborers, interact directly with customers without a unified message. This, he explains, can lead to customer confusion and misrepresentation of the company's policies or services, even with the best intentions from the employees.

Goal: Recognize the pitfalls of undirected customer communication by multiple crew members.

What they say

Hide

too many cooks spoil the soup what am I talking about today I want to make sure that when you have a crew out operating you have a dedicated spokesperson I received the phone call today that uh from one of my job leads that the laborers were out talking to the customers now even with the very best of intentions you do not want this happening I'm not trying to belittle laborers but I'm trying to get it across to you that when you have too many messages coming from various sources it can confuse your customer a laborer even with the very best of intentions may not be representing your company when he or she is speaking to your customers you need to specifically assign that task to one person and one person only and then you need to back that up let that person know that they are the mouthpiece for your organization when no one else is

Auto-generated from the video audio.