Appoint a Dedicated Spokesperson

around and then let the customers know who to reach out to specifically point out if you have questions comments or concerns you can reach me directly or you can reach so and so on the jobsite they are your project Foreman you're very clear on that direction and that allows the customer to know who their point of reference is it keeps confusion down to a minimum and why am I telling you this well let's use an example let's say that you are out working on a job and you're getting top soil for free imported to a site of the laborers out there he knows a top soil is coming in from next to nothing um the customer may know that this top soil is free but now you go to a different job site you can't use that same top soil you need to have a better quality material now you're paying a premium price for the better quality of material the labor that is on this job site was on the previous one may not know that things have changed he may be assuming that the top soil is free once again the problem then arises if that laborer starts talking to the customer even with the best of intentions and tells the customer yeah this dirt's coming in for free when that so can you see how that would absolutely screw up your relationship with the customer they're paying a premium price for top soil your laborer is out there telling them no we're getting this top soil for