Hack #3: Hide Behind Company Policy

best deal and the best blades possible. The customer hack. The customer hack is how you hack your customers from taking advantage of you. This is huge because nine times out of 10, you get out in a job site and you guys are probably going to be familiar with this. A customer, you're here to do this level of work. And the customer says, "Oh, while you're here, could you just do this?" Or, "While you're here, could you add this on?" Or what my favorite one is, and it's actually technically my least favorite one, is when a customer for a firsttime customer says, "I've got so much work for you. You've never met this person before." Maybe you just given them an estimate, but they've got so much upcoming work, and what they're fishing for at that point is a discount on the very first job. And how you hack your customers from taking advantage of you while you're already on a job site or when you're beginning a job site is to hide behind company policy. I don't care if you are a dude that works out of your kitchen in your underwear. You still can have a company policy. You can be a soloreneur, an operation of one, and still have company policy. And what you'll say is you'll say, "Oh, I'm sorry, Mr. and Mrs. Jones. Our company policy doesn't allow us to give a discount on the first job. Our company policy states that we can give a discount after our third project." What you're what you're doing is you're