Hack #1: 20 Minute Rule

All right, guys. How do you hack your crew? Well, hacking your crew isn't that difficult. I'm guessing you guys have probably had that phone call. Hey boss, what do I do? Interrupting your day. Like you could be in the middle of doing whatever it is you got to do and you get the phone call and you've got to drop everything to help your crew out. Well, there's a hack around that and that's what I call the 20inut rule. What I have done for years is I said, "Look, I'll call you right back in 20 minutes." That's not so long of a time frame that if they can't solve the problem that you've wasted a ton of time, but it's long enough that most guys will start searching for the problem immediately. What they called you for in the first place was that immediate answer. Hey boss, what do I do? They don't want to turn this on. They want to use your brain instead of their own, but they're perfectly capable of answering the problem probably 90% of the time. The 10% of the time when they have a real problem, well, you got to learn to listen in between the lines and you'll figure out which problems you need to address right away and which ones that you could have them figure out