Over-delivering on Customer Communication

you're the most comfortable with you're gonna have every time dick and hearing out there offer and all these different options but when you become a partner on the job you have a very clear path very easy way for a customer to understand how you operate and that's what you do now as far as allowances go I like to put limits I like to call it a limit because I don't want to go off and say I'm going to build for me its retaining walls I know I'm not gonna go out and replace your retaining wall and rebuild you a new one with no limit right I will say I will rebuild your retaining wall up to 300 square feet anything above and beyond that will be a charge on your contract but when I put when I limit my materials I'm protecting myself I can still give a lump sum bid right but I'm not lump sum bidding the project where I can just work and you know off into the Sun side doing it because I had it I learned this trick when I had a customer I wanted to retaining walk across the entire back of his property and we built it four foot tall was like 1200 square foot retaining wall and these goes oh yeah I want it wrapped in on the end and I'm like it's gonna be an extra 40 square feet because now I'm not just going straight I'm wrapping it in and he's like no you just said build a retaining wall across the back of my property so I want it wrapped in did so then I go and I look at the contract I go back look at I get a price per square foot I got limits on this one I made sure normally I'm never not limiting my contracts at that point so then I did what he said and I had him come out with a tape measure and start measuring with me I'm like how much do you think that walls gonna cost you the extra changes that you want to make and he had a piece of paper behind his back he's like you tell me this is this much and he pulls out his piece of papers I didn't know he was just hiding it because yeah you're right so the limits protect you work within your comfort zone and then dominate that figure out a way that you can just work the way that you feel best you don't have to work how everybody else works don't work the way that you work the best and you will become this fierce I can't even work within your own strengths personality strengths work within your own business strength how you function but then don't be wishy-washy because they sense weakness right oh yeah right oh yeah that's for sense weakness right but when you become a partner on their project