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Prioritizing Client Personality for Long-Term Projects

5:18
14:46
10.5K views

At 5:18 in

His MISTAKES running a Construction Company. pt2

What happens here

Gabe stresses the importance of vetting the client's personality, especially for projects that span several months. He argues that even if a potential client has a budget, a personality clash can lead to a miserable experience for both parties. He suggests that both the client and contractor should assess if they can work together over an extended period. The host supports this, sharing past negative experiences with difficult clients.

Goal: Assess client-contractor personality compatibility for long-duration projects

What they say

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not even have to waste your time going out there and that's the whole point and I read it in a book where if you have so many things in your pipeline you have so many leads and so many jobs and customers and whatnot that if somebody like that says oh no I don't really don't want to give you my budget number that kind of sounds weird oh that's okay mr. and mrs. Johnson or whatever their name is and move on to the next one and it's okay that they say no so you just said something that's really important that I want all these guys to understand is if you don't have a ton of leads in your pipeline then you don't fish for that budget number although I made that sound pretty smooth well at least I think I made it sound pretty smooth it's also a little bit off-putting so a certain percentage of customers are not going to like that question right there no matter how well or how eloquent you phrase it or how justify you are with saying it they're just gonna not like that so if you don't have a lot of job leads skip that question and meet them face-to-face and then you can start to fish for numbers a little bit more you can start to fish I call it fishing for a scope of work or where their comfort level lies of where they feel like what their perception was yeah because I always liked trying to get that because I mean I it is really I mean you know it as a general contractor you can create almost anything at any budget you can take a tight space and put a million dollars in there you can take your tight space and put $50,000 in there and it's not gonna be the same either way you know so one of the reasons I like going out there and just you know I try to vet them as much as I possibly can before I go out there but really what I'm looking for is personality like can I really work with these people for because sometimes some of these projects are months on end so I think you're in bed with these people for three months and the phone text messaging and the emailing and so another reason why the riches are in the niches and to keep those small projects a little bit smaller because you can get in and out in a week or two you know but if it is a longer project it's more of like can I work with this person this customer and they should be asking the same question of you know can I work with this contractor for three months absolutely absolute because personalities when you have a conflict at a guy it's three months of shear oh my goodness I mean it can be really bad so so…

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