Refine Systems for Continuous Improvement

constantly improving these systems. If you're wondering why you're seeing Zach only in this video, it's because while I'm out of town, Zach is automatically moving into film mode. He knows that's part of his responsibility, but he didn't know that years ago. It took constant feedback and support and training to get him to understand that when I'm gone and not able to film, he automatically takes over. And you don't see Tim or Alex in this video because not because they're not plowing. They're actually running the entire operation. They're running the entire dirt monkey operation as well as all of my equipment. And that means they're scheduling everybody. They're making sure that all accounts are taken care of. They're getting the feedback from all of the customers. Everything is falling in place. But that is because it's been a coordinated effort between Tim, Alex, and I to create the systems. And then independently, I've created systems with the guys to make sure that it's off from Tim and Alex's plate. Like the filming, they still oversee it to make sure that it happens. But Zach knows that that's solely his responsibility and his responsibility alone to be able to do that. And that all comes through support and feedback. So system number seven is support and feedback and constant monitoring and improvement to make sure that everything operates the way it is. You can't just build the system and walk away from it. You've got to build the system. You've got to refine the system. You've got to constantly improve the system. And that's how you get to the point where these things operate without you, even better than when you're there. A lot of times I'll come into a job site and because I'm stepping into the job site, the system gets disrupted because they think it's automatically, oh, boss is here. I've got to change things. I'm waiting for feedback. I'm waiting for this, that, I got to understand what he's going to say. And they know everything. So when I step into that role, I'm actually not making things better at that point. I've created all of the systems that make it completely autonomous. And so these guys do better knowing that they the responsibility falls 100% on their shoulders. They rock and roll. All of these guys absolutely become superstars because they're in their own element. They know what they're doing. They have that responsibility and the belief that they can handle it is inside of themselves. And the belief that they can handle it is…