Establish Baseline Price with Customer
At 0:31 in
How to Close a $20,000 Deal - Live Sales training
What happens here
During a live phone call, the contractor discusses a retaining wall project with a customer. The customer provides initial measurements: 100 linear feet of retaining wall, approximately 5 feet tall, surrounding three sides of their garage. The contractor calculates the square footage (500 sq. ft.) and uses an average price of $38 per square foot for removing the old timber wall and installing a new modular block retaining wall (Versa-Lok Standard Unit). This establishes a baseline price of $19,000. The contractor explains that this initial price helps ensure both parties are aligned on the potential cost before a physical site visit.
Goal: Provide an initial cost estimate to the customer over the phone.
Tools and materials
- Calculator — Performing quick cost calculations
- Computer iMac — Displaying relevant project images or information during the call
- Phone — Conducting the client call
What they say
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What they say
(1,747 characters)Auto-generated from the video audio.