Customer Follow-up and Site Visit Scheduling
8:00
13:24
51.1K views
At 8:00 in
How to Close a $20,000 Deal - Live Sales training
What happens here
The customer calls back the next morning, confirming their interest and indicating they are ready to proceed with a site visit. The customer confirms the initial measurements but clarifies the wall height is closer to 4 feet, adjusting the estimated square footage. They schedule a site visit for Friday morning at 9:30 AM. The contractor notes that the customer's callback and eagerness to schedule confirm their seriousness, indicating a high probability of closing the $19,000 deal. This demonstrates the effectiveness of the pre-qualification process.
Goal: Confirm customer interest and schedule a site visit for final measurements and proposal.
Tools and materials
- Notepad — Taking notes during the call
- Pen — Writing down details
- Phone — Receiving and making calls
What they say
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What they say
(1,774 characters)Auto-generated from the video audio.