Customer Service and Future Innovations

ready to buy a full-size loader and get him into the big guy game with a machine that can uh get you get you much closer getting a lot more done than a skid yeah no the case 321f the one that we used last year Lucas the guys fell in love with that thing they really did it was just I mean it it was everybody was fighting over that case 321 it's a it's a great balance of size power and it's a quality built machine I mean these are good machines one of the things that really sets us apart from dealerships is our time our timeliness how quick we are to respond to a client's request get through the process get them financed like um I think one of the thing that people loves the most about dealing with us is how quick we are to respond to their request what do you mean by respond to their request well you're going to get a phone call Within within 30 minutes of sending in request to our website whereas most dealers you might not hear back for a couple of days if you hear back at all you know they might not have a machine to sell you the machine you requested is not is no longer available but they don't tell you that they just don't respond be like oh we don't have a machine so we're not going to reach out to the client but with this many machines can a person almost name their price and you can just go out and pick a machine say all right we got this one with this many hours on it because aren't these all spec the same pretty much Lucas they're all pretty much expect the same the only difference is the model year we offer several generations of equipment so we have numerous price points for to meet a buyer's need so we have three generations of equipment available starting at 2022 all the way up to 2024 and that way a client can pick their budget because we offer so many different types of machines most of them are used in snow I would say 95 to 98% of them are used for snow and then there are machines that are used for other walks of life that we've sold three years ago that come back and we can offer it for sale again so offering different price points is important that's the hours yep so the guys just mark them real quick so then when we go to deliver the machine they can know so like 49 60 55 38 49 33.4 I'm glad they were very specific 91 you can see how many hours are on the machine that way if a guy says hey I'm looking for a hour machine our sales guy can drive down the runway real quick and say hey I got a 242 hour SD 280b are you interested that way we…