Deliver Exceptional Customer Service

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1:33

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Electrician Son asks his Dad what is the difference between Residential Vs. Commercial Work, Agree?

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What happens here

Implement the strategic advice of treating every customer with the 'utmost respect and dignity,' as if they were a highly influential individual, such as 'Jeff Bezos's mother.' This involves not only performing excellent electrical work but also being courteous, punctual, clean, and communicative. You never know who your client is connected to—they might have relatives, friends, or business associates who are in positions to offer commercial work. Providing exceptional service creates memorable experiences that clients are likely to share.

Goal: Cultivate strong client relationships through outstanding service and respect.

Tools and materials

Interpersonal Communication Skills — Effectively interacting with clients, understanding their needs, and managing expectations
Strong Work Ethic — Ensuring high-quality work and reliability on every job

What they say

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into commercial work? Like, I don't know how I get my foot in the door. >> My huge advice is to treat every customer like it's Jeff Bezos's mother. You don't know who you're working for. You don't know when you're going to be going to someone's house. You're dealing with someone's cousin, aunt, uncle, and they love your work. And what do they do? They get done at dinner time. They say, "Hey, I hired this guy and he was fantastic." Yeah. Who was it? Right. A local guy. And then maybe there's an opportunity in a commercial environment.

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