Personal Experiences with Contractors

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41:25

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Where did the Customer Service go??

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What happens here

He describes a recent experience having HVAC work done at his home by a contractor recommended by a plumber friend, 'Stoney Ridge Farmer'. He initially had high hopes due to his friend's reputation for quality work in new construction. However, the HVAC work was subpar, with the contractor using MDF scraps to level an outdoor AC unit in a rainy climate, leading to swelling. The speaker expresses his frustration with contractors who don't respect the homeowner's property or pets, or who perform 'shoddy work'. He highlights the declining state of customer service in trades, where quality and respect seem to be overlooked.

Goal: The speaker shares recent frustrating experiences with contractors who delivered subpar work and lacked professionalism, contrasting it with the quality expected from a friend's referral.

Tools and materials

HVAC contractor
Stoney Ridge Farmer (plumber)
MDF (Medium-density fiberboard)

What they say

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about customer service because customer service to me has been I don't know man as a small business owner like I'm not a small business owner anymore but as a small business owner I really loved the customer service aspect like getting to meet people like performing a service for somebody is awesome and I feel like that service that that want and that need to help people out it's kind of like diminished a little bit its kind of seems to me like it's taken over by money and it's just all about making the buck like I understand that money is important but to me it's not the end-all be-all right like helping people out like that human the human connection that you find in that's what I love there's so many interesting people out there man I mean I could sit here and I can tell you stories for days about people that I've ran into and that I've met and it's awesome right so many

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