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Re-evaluating Plan and Opting for a Yard

2:52
6:25
1M views

At 2:52 in

When the Customer is Wrong....

What happens here

Upon further analysis, it was determined that the extensive soil correction required for a paver patio in the high-groundwater area would be excessively costly for the client, offering little added benefit. The expert contractor advised against proceeding with the patio, instead proposing a more practical solution. This involved installing a basic yard and allowing the area to settle naturally for an extended period, mitigating the immediate high costs and potential future issues associated with an unstable hard surface.

Goal: Switch from a paver patio to a simpler yard due to cost and ground stability concerns.

What they say

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exposed to high water elevation we begin a soil correction and this is all additional work because it's unforeseen circumstances and we started to analyze what was going on we found that the soil correction was so expansive that it would be cost prohibitive for the benefits that the customer would receive this is where you as a contractor need to protect the customer from themselves in this case my customer gave us the green light he's like I don't care I really want this done out there just let's get her done a lot of times a customer's emotions will take over and they'll get high on that rush that they really want this thing but they'll pay for it years down the road I sat down with them I said look before we go full-fledged into a soil correction so we can build a remote patio for you let's do something a little different let's actually install a yard and let the area settle if you don't mind waiting what we can do is we can watch and see how much ground movement we have before we put up a patio that way we know exactly where we can install the patio where we have to do the soil correction and what areas we can leave untouched so in reality what we did is we shoved the whole concept of installing a remote patio and we opted to install a yard if the ground moves under the grass it's not a big deal if the ground moves under a solid surface it's gonna crack shift and break and the customer is not going to be happy even

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