Introduction and Initial Project Scope

now we know that the customer isn't always right in today's project I'm going to actually take you with me when we walk through a job where the customer is clearly wrong so this is day one we're gonna be removing this swimming pool and building a paver patio in this courtyard area in fact I'm gonna challenge you to start to understand that the majority of the time the customer they don't know what's going on in their project but you are the expert they're relying and depending on your expertise to guide them and direct them to the point where you've also got to protect them from themselves on today's jobsite we're going to show you exactly where this happened in this specific case the customer wanted us to remove a swimming pool then he wanted a remote patio installed see this permit it's