Pool Removal and Yard Installation

customer is not going to be happy even though we had already started doing a small soil correction we didn't want to tear up the in customers entire yard to establish the infrastructure needed to hold up the patio we established a yard for this customer at a fraction of the cost the end result was the customer so loved just having the yard space in the extra useable flat area that he could throw a ball around with his kids and he left it in this instance the customer gave us the green light to go ahead and perform a soil correction which we cautioned him against doing we convinced him to give a chance at just establishing yard space green space and allowing the soil to settle naturally and then going back after the fact and establishing a hard surface if in the future they wanted to do it he was absolutely as much satisfied with the final results as his initial dream was to have a patio installed customer is not always right you are the professional you need to use your experience to direct the customer down the right path because that is why you're there champagne taste in a beer budget is what most customers will have after they find you they will literally put all of their trust and confidence into you and jeopardize their own financial future while they're caught up in the heat of the moment do not take advantage of that that's work a lot of contractors get a bad name but your reputation when you actually start hold a customer back from pulling the trigger and going all in you may lose them one job but your reputation will carry you along and keep you so absolutely busy and swamped in work you'll never have to