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Stesso

Initiate Customer Service Role-Play

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1:50
141.4K views

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POV: What Calling an Electrician looks like, How much would Charge/Pay for a Ceiling Fan, Thoughts?

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What happens here

The master electrician (father) initiates a role-play scenario, taking on the persona of a customer while his apprentice son acts as the electrician answering a phone call. The apprentice is prompted to answer the phone professionally, introducing himself and the company he represents (Henelect Electric).

Goal: Practice answering customer calls professionally and establishing initial contact.

Tools and materials

  • Hard hat N/A — Prop for the apprentice's role
  • Phone — Simulating a customer phone call
  • Safety vest N/A — Prop for the apprentice's role

What they say

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Okay, we're doing a role play. You are the electrician and I'm the customer, okay? I don't know who you are. Ring. >> Hello, this is Chris from Anaheim Electric. >> Hey Chris, I'm glad you answered the phone. You'd be surprised, you're the first one to answer the phone. Most people I've called I've called a couple of guys and no one seems to answer the phone. Do you do ceiling fans? >> Of course we do [music] ceiling fans. >> Oh, excellent. Well, you know, my husband and I, we bought a ceiling fan

Auto-generated from the video audio.