Skip to main content
Stesso

Gather Customer Requirements

0:09
1:50
141.4K views

At 0:09 in

POV: What Calling an Electrician looks like, How much would Charge/Pay for a Ceiling Fan, Thoughts?

Watch on YouTube

What happens here

The 'customer' (father) describes his need: a ceiling fan installation. He provides key details, including that the fan was purchased from Home Depot, the installation is for a room with a 20-foot high ceiling, and his preference for a switch installation with three wires. The apprentice listens and asks relevant clarifying questions, such as inquiring about the ceiling height and whether the fan requires a remote or a switch.

Goal: Obtain all necessary information to understand the scope of the electrical job.

What they say

Hide

>> Hey Chris, I'm glad you answered the phone. You'd be surprised, you're the first one to answer the phone. Most people I've called I've called a couple of guys and no one seems to answer the phone. Do you do ceiling fans? >> Of course we do [music] ceiling fans. >> Oh, excellent. Well, you know, my husband and I, we bought a ceiling fan from [music] Home Depot. >> Okay. >> So, can you tell me how much this would cost? >> Yes, ma'am, we're happy to help. So, how high is your ceiling? >> It's really high. I have to be honest with you, Chris. It's got [music] to be 20 ft. >> 20 ft high, okay. Um, is the fan you're getting us have a remote or will we need a switch installed? [music] >> You know, I think it comes with both, but my husband said something about he wants a switch, something [music] with three wire. >> Okay, okay. >> Can you give me an estimate so I know

Auto-generated from the video audio.