Conduct an Initial Phone Qualification
1:53
11:05
15K views
At 1:53 in
Live Sales Coaching Call
What happens here
The speaker demonstrates a live phone call with a customer (Barbara) who is interested in swimming pool removal. He asks essential questions to understand the scope, such as the type of pool (concrete vs. vinyl-lined) and existing structures (like a fence). He aims to give a general price range over the phone. A key tip is to 'match tone and energy level with the customer' to build rapport and facilitate communication, especially if the customer is soft-spoken.
Goal: Initiate a phone call with a new customer to gather preliminary information about their project and provide a ballpark estimate, matching their communication style.
Tools and materials
- Phone
What they say
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What they say
(1,307 characters)Auto-generated from the video audio.