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Introduce the Three Customer Qualities

0:06
2:55
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At 0:06 in

I asked Pops about how to Bid my 1st Job, The 3 Factors - Quality, Time, and Cost #electrician

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What happens here

The video introduces the core concept of customer priorities for any job, whether it's electrical work or another trade. It highlights that customers generally prioritize three factors: Quality, Time, and Cost. The crucial insight is that a customer can only realistically choose two of these three to be met optimally. The speaker uses three yellow sticky notes to visually represent these qualities, labeling them 'Quality', 'Time', and 'Cost $'.

Goal: Grasp the fundamental trade-off in customer expectations for electrical work.

Tools and materials

  • Pen or Pencil — Writing the qualities on the sticky notes
  • Sticky Notes — Visual representation of the three customer qualities: Quality, Time, Cost

What they say

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>> Well, we talked about the three qualities that every customer needs to have and they can only pick two out of those three qualities, right? So, let's go over them. And this is business school 101. And this would work for any type of trade. The first one is what type of customer do you have? Do you have a customer that wants and demands quality? I'm going to put it right here. Okay. >> Mhm. This is category number one. Does your customer have time? This is category number two. Is this a job that has to be done tomorrow or is this a job that can be done at a later time? And then the last one is cost. What type of cost is your customer looking at? Is he looking at doing, you know, low paid work? Does he want to pay uh, you know, the very bare bones price? So these are the three. So, anytime I get anytime I get a new customer, the first thing I'll

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