The Customer That Abuses Your Crew

. The first is a client who insults your team. This will happen infrequently, but I guarantee you will encounter it anyway. This happened to me early in my career, and I did n't know what to do. I was just stunned by it. One of my employees was diligently laying the lawn for this client. He dug everything up, making sure that all the levels were maintained perfectly. He was on his knees, checking to make sure the new lawn was flush with the existing surface and everything matched up. And this customer opens a beer, even though it's not even noon yet. He comes out, stands over my boyfriend, looks down on him and says, "Yeah, the dumber you are, the harder you work." Then I should have intervened immediately and done something. But as a first-time owner, I had no idea and was simply shocked. The most valuable thing you have in your company is your team. Your employees will come and go, but the atmosphere you create in your business will never change. And it starts with you, as the business owner. Create an environment where the team feels like family, where they know they are a priority and that you will always protect them in front of the client. So when a bad client comes along and tries to demoralize your people, they know you'll support them. Think about what you would do in such a situation and write your solution in the comments below. But this is just one example of a bad client. The second type is the most common one you will encounter.