The Customer Eats Up Your Attention

. Number six is ​​a client who is worth more to you than they are paying you. And that doesn't necessarily mean spending money from your own pocket. This is disappointing. This is attention. These are clients who require increased attention even before you start their project. They may call or text you over and over again with the same questions. Questions that should be obvious since the scope of work is defined, but they still need more attention to feel confident. This is emotional stress. This can lead to wasted time preparing estimates, talking on the phone, and answering questions that are clearly stated in the scope of work. This is a huge waste of time even before the first shovel touches the ground. Identify such clients and understand: if this work is worth it, you can pay more attention to them than to a project with a much larger scope of work, where the customer trusts you more as a contractor. Often, when a client has a bunch of questions, it's not because you're a bad contractor. This is because the client doesn't understand something and needs comfort and reassurance about the project because they are nervous. The question you have to answer for yourself is: do you have that much time to pay attention to such a client?