Luxury Service at a Discount

worth it? Number five is a customer who wants to receive luxury service, but at a reduced price. They will discuss every nuance of the project from the very beginning to the changes that are made in the process, and right up until the moment you finally get paid. And beware , there will be certain people who are more prone to this than others, especially if their background is in the art of negotiation, where the culture teaches them that they have to bargain. This means that for such clients, nothing is clear-cut, everything has different shades of gray, to the point that if you do something extra—here's a great example. If you do extra work for them that can be measured and clearly proven, they will still find a way to twist it during negotiations. Here is a great example. I worked for one couple . I won't tell you what part of the world they were from, but it's definitely not from here. This is a place where elephants are worshipped . Of course? And it was characteristic of their culture to bargain. And that's completely normal. At the beginning of the work, they seemed like quite nice people. I was building a retaining wall along the back of the lot. And I followed my rule regarding the scope of work. It clearly stated how many square feet of wall I had to install. And there was a price listed per square foot of wall that I was to install. So when I was asked to add a little more, it turned out to be a simple calculation. You take a tape measure, measure the length, measure the height. That's how much extra work I did. It was time to get paid, and that's when the problems started, because he even told me that it was in his culture to haggle. And it was from this that I learned the lesson that I am sharing with you. When it came time to measure the area of ​​the front of the retaining wall, he didn't want to take into account what was buried in the ground. He wanted to take into account only what he saw above ground. So, despite the fact that we buried part of the structure in the ground to strengthen the wall, he only wanted to pay me for the area of ​​the wall he saw on the surface. So he had to calculate this in advance. And this detail was simply not mentioned in the job description until I completed this object and started including it in every subsequent project, because I didn't want to argue again. So since then, in the description of the works, we have always taken into account the surface area both above and below the ground. And this does not…