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Client Communication and Job Cancellation

1:59
19:59
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At 1:59 in

"Guess We're Fired?"

What happens here

As the crew prepares to start work, a client representative approaches and halts the operation. She expresses discomfort and states that she has 'no knowledge of any of this,' indicating a breakdown in communication regarding project approvals. It's explained that the general contractor and subcontractor (Dirt Monkey Force) had received clearance to start, but the tenant (the direct client) had not obtained proper verification or approval from the actual building owner (Cargill). This unforeseen bureaucratic issue forces the crew to abandon the current job site.

Goal: Before work commences, a client representative intervenes, expressing discomfort with the project's start due to internal miscommunication regarding approvals from the building owner, leading to the job's cancellation.

What they say

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we're waiting to find out if we can even do a job that we were told that we can start. I'm so confused. Like a military rock. He found a military rock. All right. Uh but yeah, if we can do this job, you can see a lot of the salts eating these caps away and got some fat got some fat bows in it that we're going to knock back and kind of fix and whatnot. And then we get down this way a little bit more. They painted these too, which I don't know about that, but got a lot of fixing here. It looks like this one got clipped by a plow and whatnot. And then the salt has just been eating these things apart. Like look at this one. There's the exit. So, yeah, that's uh guess that's what we are supposed to be doing, but I guess we'll wait and find out. We might be loading everything back up and leaving, which I can't say I've ever had that happen before. First time for everything, though. All right, this one is going to get confusing. So, before we get too deep into it, let me explain how the breakdown typically goes, especially if you're not familiar with being a contractor or construction in general. There's a general contractor, and the general contractor works for a customer. The general contractor's job is to hire the subcontractors. These are the people that actually complete and perform the work. We are we are a subcontractor. The general contractor's got all his ducks in a row. The customer has not got their ducks in a row. The customer in this case is a tenant for a building. As part of their lease agreement, this tenant is required to keep up on property maintenance for their section of the building. In this case, it was retaining walls, parking lot, concrete work, etc., etc., etc., except the customer who is required to do this work didn't do their due diligence and had everything checked off with the actual building owner. And in this case, the building owner wanted verification of who is coming in. Now, I worked for the company that has that owns this building. I've worked for them for many, many, many years plowing snow at different uh locations for them. And this co company is insanely meticulous. We are talking about every time I would come in in the past, I would have to have safety checks beforehand, safety checks afterwards. I'd have to sign off who was coming into the office. I'd have to let everybody know exactly all the credentials, everything else. So to get kicked off from this job isn't that big of a surprise if the customer hasn't done the…

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