Internal Approval Process and Delay

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Why There’s Always The Next Guy in Line in the Trades, How I lost my Job, Learn from this, Thoughts?

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What happens here

Upon receiving the urgent request, the electrician informs the customer that he needs to call his office for approval and promises to get back to him promptly. He proceeds to call his brother, with whom he operates a small electrical company, to get the necessary approval. After approximately 10 minutes, the electrician calls the customer back to confirm service availability.

Goal: Observe the electrician's initial response and subsequent delay.

What they say

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price." So, keep in mind it's a Sunday, cold as hell outside, snowy roads. So, I go, "Okay, sir. No problem. Let me call my office. I'll get right back to you." He goes, "Okay." And hangs up the phone. So, I call my brother. We're a small electrical company, right? Not many guys. I get an approval. So, 10 minutes goes by. I call. And by the time I call him back, the customer said he already found another electrician. What I'm trying to say is, guys, in business, it's always the next guy in

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