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Stesso

Negative Interaction: Unwillingness to Engage (Lonking)

0:47
19:05
225.2K views

At 0:47 in

They Told me to shut off my Camera...after I filmed their crash

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What happens here

In the first example of a negative trade show interaction, the presenter attempts to engage a representative from 'Lonking' about their skid steer equipment. The representative appears hesitant and uncomfortable being filmed, repeatedly suggesting the presenter 'look at it by yourself' or find someone else to talk to, and even stating, 'I don't want to take the camera.' This demonstrates a clear lack of engagement and unwillingness to provide product details, which frustrates the presenter seeking information for his audience.

Goal: Identify signs of poor customer engagement and unhelpful staff.

Tools and materials

  • Camera — Documenting the interaction

What they say

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at Conexpo. Which what? What kind of components? >> I don't want to take the camera. Okay, so who will who can talk to me? Who [music] can tell me about this piece of equipment? Maybe you can look that by yourself. You want me to look at your equipment by myself and explain it. I've never seen your equipment before in my life. Uh that's okay. I can I can open it. I can open it something. But I don't want to take camera. Any of you guys speak English? English? Can you tell me what the engine what the drive line what the components of the piece of equipment are in here so I can bring this to my audience so they can know more about Lonking? Okay, you can? Navey doesn't want to do it. No, he said he will do that. He will do that. He just said he wouldn't do it. No, I I I don't I I don't want to take it myself.

Auto-generated from the video audio.