Seek and Analyze Customer Feedback

2:10

4:35

4.2K views

At 2:10 in

Q & A Decoding Estimates for Construction, Landscaping and Lawn care #2

Watch on YouTube

What happens here

After submitting bids, especially for jobs you don't win, make it a practice to ask the customer for feedback. Politely inquire why your bid was not selected. Was your price too high or too low? Did another contractor offer a different approach or more experience? This direct feedback is invaluable. It will inform you if you are undercharging relative to market expectations and provide insights into what customers value, helping you adjust your pricing and service offerings accordingly.

Goal: Obtain market insights and improve future bidding accuracy through direct customer feedback.

Tools and materials

Communication Device Unspecified — Contacting customers to request feedback (e.g., phone, email, messaging app)

What they say

(627 characters)

Hide

the feedback you want to have the in with the customer to be able to go you know I understand I didn't get the job but I'm trying to refine I'm trying to learn I'm trying to grow could you give me some feedback on why I didn't get it sometimes what you're going to hear is you were too low and that's going to be that's going to blow your mind you're going to be like what do you mean I was too low well you know I two other bids the next bid for that same sprinkler was $1,800 and the other bid was was $1 1975 and you came in at 1375 I feel like you were missing something and you probably were okay you probably were missing

Auto-generated from the video audio.