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Stesso

Build a Reputation for Responsiveness and Reliability

0:19
1:12
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At 0:19 in

Pops teaches a Valuable Lesson when being in a Blue Collar Trade, do you agree? #hendythesparky

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What happens here

The father illustrates the power of responsiveness by sharing an anecdote about a plumber who cultivated such a strong reputation for reliability that he no longer needed to advertise. He then immediately applies this principle to a real-time emergency, instructing his son to call back a customer whose electrical service was ripped off her house and confirm they are "on our way right now." This action is prioritized even over a planned meal, emphasizing that immediate and reliable customer service is paramount for building trust, loyalty, and organic business growth.

Goal: Establish a strong professional reputation through exceptional and timely client service.

Tools and materials

  • Milwaukee Toolboxes Milwaukee — Organizing and transporting essential electrical tools (visible in the van)
  • Phone N/A — Communicating instantly with clients, especially for urgent callbacks and updates
  • Professionalism N/A — Handling client interactions with courtesy and competence
  • Work Attire — Maintaining a professional and prepared appearance on the job
  • Work Van — Enabling rapid response and transport to client job sites

What they say

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back then, 35 years ago, when he told me that, he didn't have to advertise anymore because everybody in town knew that he would be responsive for his town. Okay. Okay. So, what did you tell this customer? I said we go by in the morning cuz uh I didn't I didn't say why, but I just said we'll be there. Our next opening is in the morning. No, no, no, no, no. You call her back up and you said we're going to be there right now. What was the call? She said what? Her service ripped off her house. Absolutely. Call her back up. We'll pause. I know we were going to go get something to eat. Listen, when there's going to be a lot of times you have no work, okay? All right. And there's going to be times like this where you're going to be able to make some extra money. Spring is coming. Don't you want to go to Florida? Right. I mean, think about the money that you can make when the time comes. But let's do this. Call her right now and tell her we're on our way. Okay. You coming, though? I'm coming.

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