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Practice Social and Sales Skills

19:30
22:30
10.8K views

At 19:30 in

My Top 3 Customer Fails (So You Don’t Repeat Them)

What happens here

The speaker advises practicing communication and sales skills in everyday situations where money isn't on the line. Examples include trying to engage a Subway sandwich artist in conversation or interacting with people at retail stores. The goal is to improve one's ability to extract information, build rapport, and articulate ideas clearly without stumbling. Joining organizations like Toastmasters, which offer a safe environment for public speaking and feedback, is highly recommended. By practicing in 'low-consequence' settings, contractors can refine their social and sales techniques, making them more effective and comfortable when it matters most – during client interactions and closing deals. Every mistake is an opportunity to learn and grow.

Goal: This final step encourages continuous practice of social and sales techniques in low-stakes environments to build confidence and improve effectiveness when dealing with actual clients.

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it. One of the things that I don't practice where there's money on the table. It just it's the worst possible thing. And what I mean is if you're not really comfortable talking to customers and you're a little nervous before you go out to meet your first customer, don't. That's not the spot to try to refine your sales technique. You can be a salesman anywhere and everywhere. Every single place you go, I uh I like to tell this story about going to Subway and you got the the sandwich artist behind the counter and you look at that sandwich artist and that person stands in that one freaking spot making sandwich after sandwich after sandwich for person after person. And when you go there during a busy lunch hour, wait till it's busy. Try to do this when it's busy because you want to do it in front of people. Try to get that person behind the counter to smile or talk to you about anything. And try to get them to engage in a conversation. You're practicing your social skills. You're practicing your ability to pull information out of a person so that when you go to a customer's job site, you're no longer practicing. It's just rehearsal. You've already done it. You've done it with the sandwich artist. Uh you've done it wherever you possibly can. I don't care where you are. Couple of the things that I found phenomenal to help me get through those learning curves. Uh, one is Toast Masters. I was a member of Toast Masters for three or four years and you have to get up every week and speak. It was phenomenal. And another one was BNI or something like that, business networking where every week you had to get up and speak. And I was only looking for places where I could speak in safety. So people I could try learning how to get my words out without stumbling over them. but in a constructive environment where people would actually give me feedback and say, "Hey, you need to improve this, that, and the other thing." Toast Masters was phenomenal. They're everywhere, and it's like 45 bucks a year or 50 bucks a year. I can't can't brag about that enough. But do you guys have any more information you want to share? No, I think that's it. That's it. All right, guys. Well, we hope this video's helped you out. We hope our mistakes has helped you to not make them, but it's okay if you do because we all grow. We all get better. And anytime something bad happens, look for the good in it. Because I promise you, if you do that, you will absolutely grow past all of the people that do…

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