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Accurate and Transparent Bidding

7:34
22:30
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At 7:34 in

My Top 3 Customer Fails (So You Don’t Repeat Them)

What happens here

The video advises against incomplete or misleading bids. Contractors should meticulously measure and include every aspect of the job in their proposal. An example is given where a contractor forgot to include stairs in a bid, leading to them 'eating' the cost because the client expected them. Bids should clearly state quantities and exclusions (e.g., 'up to 900 square yards of turf installation,' 'does not include X amount'). This level of detail prevents customers from feeling misled or 'nickel-and-dimed' later. Intentionally lowballing a bid with the expectation of upselling later is described as a 'scum-ball tactic' that damages trust. It's crucial to present an honest and comprehensive bid upfront, even if it means losing some jobs, to maintain integrity and build long-term relationships.

Goal: This step emphasizes the necessity of precise and detailed bids that clearly outline what is included and excluded from the project to prevent misunderstandings and disputes.

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[Music] What's that job you screwed up on, Alex? I went out there and talked to the customer and came up with a master game plan for their backyard building walls, stairs, and you know, we were out there talking and BSing and I went to go measure everything up. Well, he stayed out there when I was measuring it all up. Well, I never measured up the stairs and then left and wrote the quote up and sent him the quote without even including the stairs or anything. And, you know, it was a tighter job where he was looking, you know, he wasn't looking for a deal or anything, but he had his budget. And when I went out to do the job and the stairs weren't included, they didn't fit in his budget and he wanted the stairs. So we I you know I just ate it. You ate the stairs. I ate the stairs to I didn't make anything on them. But he was happy and we were happy. But so that would be a matter of how you format your bits, your boiler plate formatting of your bits. Yep. So that you get all of those details in there and you have all of your exclusions. This job includes up to a certain amount. this job does not include X amount, but you limit the quantities. That way, there could be no misunderstanding. Let's say you're going out and measuring a a y a sad job. Yep. And you say, "We're going to grade out up to 900 square yards of of area for turf installation and we'll install 900 up to 900 square yards of new sod on your project." that that means when the customer comes out and they're interested in having you do just that little extra over there. Well, it's extra. One of the things that I want to caution these guys on is do not screw up your bid and hold the customer accountable for your screw up. If like what Alex just said, he he tried to upcharge the customer for that. That's a That's a lowball scumball tactic. That's Don't be that guy. You may end up eating some stuff, but that's okay. But don't be the guy that intentionally gets his foot in the door by lowballing a job knowing that some some stuff is not included that other people may have included. I think that's just despicable. I think so, too. Especially when you're bidding apples to apples where a customer wants this project and you miss a part and then they sign with you. They go through the process, maybe you pulled permits and now you're already so far invested that they'd be restarting that entire process over if they were to actually go with somebody else because now you're x amount of dollars higher. And a…

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