Mecalac Parts and Service Support

am inside MX United States headquarters with Peter Bigwood he's the actual manager for meac in North America and you have how many parts available oh we have we have $2.6 Million worth of parts right here in Nori Mass okay so that's impressive but that's not what impressed me the most you said that if you didn't have a part available you would be willing to cannibalize one of your machines that's not sold to make sure that somebody that's got a machine that's out there operating can stay working that's yeah I it's it's uh embarrassing to admit in a way you know you obviously would rather have the part on on hand but if you don't if for whatever reason you don't yeah we willing to do that I wouldn't be embarrassed to say that I'd be proud to say that I mean you know what it's more important to keep a guy working that's got a machine to pay for than let a machine sit there and make a guy wait cuz that's what other companies do they that's what they do uh the other thing is Parts is great you know the dealer Network can uh contribute to you know keeping the guys up and running but if they don't have the technical support it's basically for not so we have field service Engineers on hand ready to act with the dealers and they occasionally even act directly with the customer we will send them out to help support the dealers and their effort to keep the customer up and running so you've got if I understood this right because I'm asking all these questions off camera and I'm trying to learn as I go You' got over $2.3 Million worth of spare parts on hand which is and that's asside from what's in stock at the dealers too that's impressive I mean that doesn't really rock my boat but what did actually Rock My Boat is I heard that no matter what you guys would be willing to cannibalize one of your own machines to help keep somebody that buys one of your machines in operation absolutely absolutely we've done it in the past we will do it again all right so you're going to walk us through what this machine can do absolutely all right let's check it out more perfect so this is our meac 12 MTX 12 normally refers to uh the weight class of the machine so we've named it a 12 ton because it operates uh as well as any 12ton out there but it's actually 9 and a half ton