Make Necessary Checks

if I dodge was named dumping where did you learn this problem don't say here we do have a repo program it's not done properly we're gonna rip it out for you Steve it use plants we think about you use the plant - hi air conditioner if you can't figure out a plant to come over the edge of this then shame on you the pawn fit for this Chris was saying something that I want to catch comes with what best part even his that is the Welcome kit got to Pat Brian on the back or anything but what he's really good about is giving that that new customer that new that new clients this is overwhelming sense of joy and happiness right and it's and it's all through celebrating the lifestyle and getting them to feel all the warm fuzzies about having a new water feature so this kid is the second best thing from having Brian deliver that message is we've kind of put everything into a kit that's the best yep thumb drive nothing says I love you and you love your pond like a thumb drive but what's on it is like so here's what happens is we finish a project and there's no way the customers are going to remember everything we went over how to make a skimmer how to do the dosing system what about leaks how to do the lights the Transformers the I inch end right all these different things that need to happen this goes over everything but what we tell customers every single time is listen I expect you to retain maybe 1% of what I've just told you because they're giddy right they're excited this is something they've dreamt of having forever they're so focused on just the aesthetics and when are they have their first pond party and everything else I say don't worry about it we're gonna set up our appointment two weeks later write down all the questions you might have in that next two weeks and then we'll address it when you're ready to go over that kind of stuff again okay so we got the skimmer run in we already showed us the basket right and you can see how these leaves are now all this debris is slowly coming in here now if you want to maintain this