Second Job Site: Customer Relations and Adaptability

her we'll go from there onto the next I just got a call from a customer who wasn't happy he's an older fellow and so I'm loading the weed whip into the Mustang and I'm going to head over to his house and what it boils down to is he wants company to be totally honest with you he wants somebody that when he we're out working on his yard we will come out and chitchat with him and stop and the problem is last time we were mowing we were behind we were we had a tight schedule that day and I just didn't have time to chitchat with them and so I'm going to make an extra effort I'm just going to go over oh it Rees in here that two stroke in here just RS anyway we're getting rained out unfortunately rains are coming in and uh we're just not we're not going to be able to continue so we're going to this will be the last lawn for today we're going to bag this one up making sure that we get all the grass clippings off this one this thing this yard right here it grows like it's on steroids it's just terrible so we're bagging it we got to do some trimming here we got blow this off they're trimming this backyard we actually just Trimm this whole backyard up it's just so [Music] skinny it's almost not worth look at this thing little teeny tiny baby [Music] backyard come back here get this maybe we'll blow up off their deck Forum call it a day I guess I was hoping to work all day long Mother Nature's not going to let us right we wrapped up this yard and what we're going to do is we're going to teach the new guy how to do a walkthrough and as we're teaching him we're going to probably pick up a few tips and tricks we're going to discuss it between the three of us one of the things that I want to look for when we're done with every single job I want to actually before we leave go just not set the equipment down and just walk the property and a couple of the things that I've noticed that I want to pay particular attention to is make sure the sidewalks are clear there's no clumping grass in any of the Yards like we have a little bit of clumping here but this thing was looked like a Hayfield before another thing Yen and Jake would I want to look for is um when it's wet like this I noticed we're getting grass sticking to the to the houses to the retaining walls to the other structures okay so we want to make sure that we get that all blown off and then when we're done looking there I want to look at the still working just raining off and on sometimes hard sometimes not we've got…