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Understand Warranty and Dealer Support

6:07
8:38
35.2K views

At 6:07 in

Don't buy a Sawmill until you see this! Customer Service is key!

What happens here

The presenter discusses the benefits of purchasing a new Wood-Mizer sawmill directly from a dealer, contrasting it with buying used equipment. Key advantages include a 5-year warranty on the main frame, a 2-year warranty on other components, and potentially an extended engine warranty. The importance of having the dealer (Joe and his son Tyler) as a resource for support, troubleshooting, and parts is emphasized, alongside access to corporate customer service. This support system is highlighted as crucial for overcoming the learning curve and ensuring long-term success with the equipment.

Goal: This step covers the advantages of buying a new sawmill, specifically focusing on the comprehensive warranty, the invaluable support from the dealer, and the accessibility of corporate resources for technical assistance.

Tools and materials

  • Wood-Mizer LT40 Sawmill Wood-Mizer

What they say

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awesome so if you buy this piece of equipment from the dealer you've got the dealer as a resource and you're going to have some hiccups there's a learning curve to using every piece of equipment so having joe as a resource and your son works here too right yes so having joe and tyler tyler tyler's his son um having joe and tyler to to be a resource for me is super awesome plus i can call the corporate offices of wood mizer at any time right so one thing that's really great about wood miser is we are spread out across the country if you're sawing here in north carolina late on a friday afternoon we've already closed and you have something you want to find out of you've got an issue you can pick up the phone and call any location west of here california is still open for three more hours and they will help you like you walk through the door shop awesome so that's that's why we bought a new wood miser versus going around and chasing a used wood miser that really they don't have any problems anyway so use versus new customer service warranty that's what it's all about for me uh being a comfortable as a consumer so

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