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Site 5: Client Rapport and Patio Design

4:31
16:46
70.7K views

At 4:31 in

Day at work Running a Landscaping Company

What happens here

At the fifth site, the focus is on client interaction and detailed planning for a pool removal and new patio installation. The host demonstrates effective rapport-building by actively listening and engaging with the client. For the patio design, he uses a garden hose to visually lay out the future patio space, allowing the client to 'feel' the area and make informed decisions about furniture placement. This method ensures accurate sizing and client satisfaction, connecting the new patio seamlessly with the existing deck and backdrop. He emphasizes completing the demo phase entirely before beginning the new construction to maintain project flow.

Goal: Build client rapport and precisely design a new patio after pool removal to integrate with the existing home and landscape.

Tools and materials

  • Garden Hose — Visually laying out the proposed patio area on the ground for client visualization

What they say

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sense to cut through that yard to gain access to the site so we're gonna see what we can we can accomplish on this one so you lived in Switzerland and yeah that was kind of fun you know it's Gooden some ways you know it's it's a lot different than going on vacation yeah I know when you go on vacation you're in a hotel and everything you have to live there and you have grocery shopping and of course your wife speaks French I was in the French part of Switzerland so how's that oh you know they polite because I've mmm you know they're similar used to Minnesota yeah with some people it's so expensive people have mean homes have been in the family for generations yeah so all the generations have friends in generations so you know so it's a very insular community kind of like Minnesota right if you're an outsider they do outsider they don't have hugs and kisses for you alikum yeah yeah and then of course you know the language barrier is an additional cut they didn't find your accent fascinating imagine that so what we're going to be doing for Roger is we're going to take out the swimming pool we're going to remove the fence and then we got to catch up to that opening this opening right here and then we're after the fact okay if I put you on camera Roger after the fact we're going to design because you have a lot of outdoor furniture from Switzerland oh we're going to design a patio too we're going to actually lay out his furniture so what we're going to do is we're going to take a garden hose I love the garden hose trick and then what we do is we put the garden hose out we put your furniture in place and then we know exactly how much patio you can actually use there's no guessing and then out there we're going to build an outdoor fire pit because he's got a retaining wall on the backdrop and we're going to use that and we can see that we're not underneath the drip line of the tree we've got a nice kind of a nice backdrop that he's going to be able to look out from his living room see the fire pit come off from his main deck we're going to connect it up with a with just a three-foot sidewalk so coming off from here we're just going to have a three-foot sideway the reason we want to connect it is we want it to feel like it's part of the house if we separate it I really don't think that although visually it's going to be there it's just the feel that it gives so connecting it's going to going to be a strong Paulo it's not necessary when it's when you see the…

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