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Differentiate 'Care' from 'Quality'

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3:25
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BEHIND the SCENES with GEEK to FREAK

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This step requires understanding the critical distinction between merely delivering quality work and genuinely caring for the customer. While quality is undoubtedly important, the speaker argues that making customers feel like they are 'number one' in every interaction is the true key to success. Many businesses mistakenly focus solely on quality, but failing to cultivate customer feeling can be detrimental.

Goal: Understand that customer feeling is more critical than just task execution

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more than anything else. I guarantee it. Now, the first thing you're going to think is this is way too simple and I'm probably flipping nuts for even thinking that this is the most important thing you can do for your business. Here it is. Care. I know. I know. Just back off. Listen to me for a moment. When you care, you will absolutely dominate your competition. A lot of guys make the mistake of believing that the best thing they can do for their business is absolutely rocket on the job. Just do the absolute best job you possibly can, nothing more. But that can't be farther from the truth. You have to make your customer feel like they are number one under each and every circumstance. When you do that, when you do that, you will be on the road to creating an unstoppable business. Doing phenomenal work is part of the job, but it's not the key. It's not the key. The key is to make your customers feel like there is no one else in the world that is more important to them. Do that. Do that and I guarantee you above and beyond anything else, you will

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