Exceed Customer Expectations with a Professional Bid Packet

number one and this is something that I got from Chris just working with him over the years and kind of watching how he was growing being K painting prior to me taking it over and that was using every every touch point with the customer is a way to exceed their expectations so I know he's mentioned in a lot of his videos like the bid packet first off even having a bid packet is a way to set yourself apart and exceed expectations so here's an instance where everybody if they're getting three bids everybody's showing up everyone's doing the thing but if you're the guy that's leaving them more than just a tear off sheet if you're leaving them something that helps show that you're professional that you know what you're doing you have a process you have systems in place that this isn't your first rodeo that's going to set you apart from everybody else so um you have a bid packet I'm sure when you give a bid for an exterior paint job how many pages is your bid packet yeah our bid packet right now is right around 10 pages so 10 pages and what would be two key elements of that bid packet that really separates you from the competition you know some of it you know I'm trying to be realistic right like not everybody's going to look at this bid packet and read through all of the details but it does listen things like hey here's what's included here's what's not included here's the process that we're going to be going through to to complete an average exterior project but some of the things that I think are really good are give a preview of who is going to be showing up in doing the job make them feel comfortable with with who they're going to go into business with because I'll even have this conversation over the phone with people this is a relationship right so I need to trust you you need to trust me we want to make you feel comfortable with this decision moving forward and if it's not with us totally fine but we're gonna do what we can to help you trust us so in this electronic age now nowadays you know you can actually email bid packages you're running your own painting company do you hand deliver to the bid pocket or do you email it to us we emailed a bid packet to everybody occasionally we'll have an old-timer who says what's email or I don't do that email thing the the government's trying to track me down it happens what we'll do is we'll print off and then we'll either mail it or depending where they're at will hand deliver a package at that point but but it's…