Identifying New Vehicle Malfunctions

What happens here

After owning the Ford Raptor for some time and driving it mostly on highways, Josh noticed new problems emerging around 85,000 miles (the truck currently has 95,000 miles). These issues included a rattling sound upon starting the engine, erratic behavior from the steering wheel controls (e.g., volume buttons skipping songs), a visibly worn and frayed steering wheel, and squeaking from the rear leaf springs. Despite the truck's off-road design, his uncle had never taken it off-road, and Josh primarily used it as a "trailer queen" for light duty. He took the vehicle to a local Ford dealership in Martinsville, Virginia, on September 18th (a Sunday), meticulously documenting all the problems in the key drop-off box. He expected a call the following Monday.

Goal: Outline the new defects encountered by the owner and the initial attempt at dealership repair.