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Stesso

Communicate with Customer

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At 0:27 in

Tips from a Pro

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What happens here

After identifying and documenting screen damage, communicate this information to the customer. This proactive approach builds trust and ensures they are aware of the existing condition, preventing misunderstandings or disputes later on. It highlights your professionalism and attention to detail.

Goal: Bring any pre-existing screen damage to the customer's attention to maintain transparency and provide excellent customer service.

What they say

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It's a service you can offer your customer. You definitely would damage the screen if you got very close to a pressure washing. So just to make sure liability-wise, take pictures before to show that you didn't damage it, bring it to your customer's attention. You'll get customer service and offer that as a service to repair the screen itself or take it to your local screen shop and get it fixed for them.

Auto-generated from the video audio.