Precision Trimming & Edging

some Lawns we like to weed whip at the beginning of the job other Lawns we'd like to weed whip at the end of the job this lawn we needed to weed whip throughout the entire job we weren't there to do any major Landscaping it was just a yard makeover clean up the overgrowth [Music] oh but while you're here could you just do this that's a customer's way of asking you to do extra work without charging them an extra price foreign [Music] [Applause] but do you remember when I was telling you about eight words that I never forgot but while one of my guys was down on his hands and knees busy trying to clean up this guy's yard he stood over one of my guys and said eight words yup the stupider you are the harder you work [Music] I was in shock I never actually had a customer dare talk to any one of my crew members that way in my entire life and I didn't even know how to respond to that foreign it was a moment that I regret because I didn't know how to respond to a customer looking over one of my crew members shoulders and telling him that the stupider you are the harder you work and I always said if I could go back in time I would have handled that situation differently well the same situation came up again about 15 years later and I'll tell you what I did