Practice Active Listening and Initial Agreement
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What happens here
Engage in active listening by paying full attention to the other person's point of view without interruption. After they have articulated their thoughts, make sure to agree with their point. The speaker highlights the importance of withholding any dissenting 'BUT' until after you have fully acknowledged and expressed agreement with their perspective. This approach is intended to trigger an empathetic response from them.
Goal: Trigger empathy and build rapport before presenting your counter-argument
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What they say
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