Master Customer Interaction and Impression Management

you are a professional you have a certain skill set they can trust and believe in you because you answer the phone and it's as simple as this the secret is you answer the phone when they call you call them back and says that's it that's the very first thing then when you do a job and you wrap it up you don't argue with them you always got to leave in a very good impression you never want to leave a job on a bad impression you never want to do hard work good work but leave on a bad impression do you do mediocre work that's fine as long as you leave the job on a super-awesome impression with the customer because that's the last most important thing they're gonna remember is the last thing and it doesn't matter what you did before that you've got to remake that last thing that you leave on be the best thing that you've ever done and that is how you interact with the customer it's not what you did on their jobsite it's how you made them feel make them feel like they're a million dollars you have 25 customers that every day you can start practicing with how you interact with them 25 times a week you can go out and try to make people feel awesome what you're gonna find is you're this company's going to grow but also your heart skipping division is going to grow because maybe they don't have