Specialized Staff and Consultative Sales Approach

to do a job and if your machine your airless prayer is failing your your depending on tips you are depending on spare parts and we see it as a service to deliver it very fast and with our centralized approach that we have a big storage here based in Berlin we are able to ship it very fast and delivered quick to repair equipment it one thing I did because I've met I think I've met all of your staff in their abs your staff is absolutely amazing and they really know their equipment and you have a staff that repairs equipment but when somebody calls up what I've noticed where I come from you just walk into a paint store and typically somebody that doesn't know a whole lot about airless wares they're just gonna sell you an airless sprayer they're just gonna give you pretty much just the same tip with it and just a couple of acessories or whatever it comes with it and you just walk out the door I think what I've learned with you it's a lot more than just somebody calling up and saying I need a 795 and then you just shipping them a 795 it seems like to me your staff really kind of talks to them tries to figure out where they're coming from and stuff why don't you talk to me a little bit about that it's we train our stuff internally and make sure that even even for all the languages the stuff knows about it we have trained technicians which can help out on special questions when it gets really tricky and we we try not just to sell equipment we want to we see it as a full-service package because sooner or later you will have questions about which tip size to use why isn't my paint sprayer running how do I clean it and therefore we always discuss these issues with with the customer before he buys or if he buys online we call back and make sure they get the right tips and also they have the right machine so so often we