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Generate and Review the Diagnostic Report

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How to find a good auto repair shop

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What happens here

Upon completing the scan, the user returns the OBD-II scanner to the AutoZone counter. The employee connects the scanner to a computer, which then downloads the diagnostic data. This data is processed to generate a comprehensive 'Fix Finder' report. The report displayed on the screen shows a '2016 FORD F350' and lists a diagnostic trouble code P2646: 'A Rocker Arm Actuator System Performance or Stuck Off Bank 1' (an engine code). For transmission issues, a similar report would detail the relevant P0700 series codes, for example. The report also includes potential solutions to the problem, a list of parts needed for the repair, and even recommendations for trusted nearby repair shops, which AutoZone can refer if the customer prefers not to perform the repair themselves. The employee can print and email this report for the customer's reference.

Goal: Obtain a comprehensive report detailing vehicle issues

Tools and materials

  • AutoZone Computer System
  • Handheld OBD-II Scanner
  • Diagnostic Report

What they say

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get detailed information on issues you're having with your car autozone prints and emails you report with a full rundown of the problem potential solutions and the parts needed if you don't want to tackle the job yourself they recommend trusted nearby repair shops to help you tackle the issue the report even includes recommended fixes sourced from certified mechanics so it's more than just some tech jargon it's a real potential solution so when you call a professional for help you've already got a better idea of the issue and how

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