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Maintain Clear Communication and Professionalism

4:00
10:28
397K views

At 4:00 in

How to Collect Money From a Customer

What happens here

Beyond financial terms, the speaker emphasizes the importance of direct and professional communication. He suggests that formal complaints or issues should be addressed in person rather than through easily ignorable methods like email, text messages, or voicemails. He advises contractors to insist on direct contact for problem-solving to prevent clients from avoiding resolution. This reinforces the overall principle that solid business practices protect both the contractor and the client relationship.

Goal: Foster strong client relationships and efficient dispute resolution.

Tools and materials

  • Communication Policy N/A — Outlining preferred methods for addressing concerns
  • Professional Demeanor N/A — Building trust and rapport with clients

What they say

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collect a check and once you're gone there's an old saying out of sight out of mind as soon as you leave that job site you're out of sight and they're trying to put you out of their mind but when you're there your equipments there your guys are there you're in their face they can't help but feel more responsible and it's harder to say no to someone and look them in the eyes it's easy through an email to go oh but you didn't do the ADI yatta or via text message or a phone call but when you got to live someone face to face you have a greater chance as the contractor to be able to collect on the debt that is rightly owed to you time and material sometimes you guys are going to get in what we call time and material job sites where you don't give them a lump sum bid you don't give them a two or three thousand dollar bid what you give them is hourly wages you can hear some of the traffic in the background sorry about that you give them hourly rates what happens is is it protects you from the overall job cost but to try to collect half down it's a little tough in this case what you'll have to do is you'll have to do what you anticipate now I'm air quoting what you'll anticipate to be the total job cost but being very careful because as soon as you throw that number out there do you know what happens you become alive they're flipping nutjobs you become locked in to that number even though you're on time and material rates because you've given them a lump sum now you have an anticipated goal so you have to be very careful how you word that but you still want to collect something down on a time and material jobsite it doesn't matter if it's if you have a lot of materials make the customer pay for them don't you pay for those materials make them pay for them that way all you're collecting on is the time that's one less hiccup one less hurdle that you have to overcome all right I want to hear your stories I'm gonna share one of my horror stories true life story that's coming up but I want to hear yours who hasn't collected how did you what issues did you have I have a video out there called don't get bit in the ass have a lean plan in place I want you to go back and review that after you're done watching this video to make sure that you do have a lean plan in place I want you to share your story because your story will help the rest of us so lay it on us and in the meantime here's mine hey by the way if you get a bad vibe from somebody when you're initially…

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