Diagnose Loose Liftgate Arm and Plan Access

What happens here

The video begins by identifying a 2012 Toyota Highlander and showcasing a problem with its rear liftgate arm. The arm, which is designed to assist in automatically opening and closing the liftgate, is visibly loose at its upper attachment point, causing the surrounding interior panel to separate and potentially sustain damage. The narrator demonstrates that the bolt securing the arm cannot be easily tightened without first removing the adjacent interior trim panel due to restricted access, highlighting the necessity for the upcoming steps.

Goal: Identify the issue with the liftgate arm and understand the necessary steps for repair.