Punch List and Quality Control for House Sale

to how it looked before so this job is a great example when you properly format your proposals how you Safeguard yourself now in this case initially I came in and I gave this customer an estimate uh for 10 hours work at 600 $50 and what that basically meant was that the cleanup of this entire property was $650 or 10 hours okay if I got the job done in 7 six five whatever I get to keep the balance it was still $650 if I hit the wall at 10 hours I was done and I was going to only charge them $650 and then I could give them options if they wanted more work done now in this case in this very specific case we came in here and we cleared this yard but we literally spent 14.35 hours and I wasn't going to say anything to the customer I gave them 4.35 hours and I do that on occasion you don't always win on lump suum bits okay but I also knew that we were going to be doing the mulching on this site and it was 2 yards of mulch and I was charging them 1150 $50 and I wasn't going to risk that for 4.35 extra hours I was going to eat the 4.35 extra hours on the cleanup but after we got the mulch installed the customer requested more services and that's when I told them that we had already gone over their budget by 4.35 hours and there would be no charge for that time but any additional services on top of that would be charged at $65 an hour and now we're back back and now we have some touchup a punch list and this is a house that's going for sale we have punch list items and a punch list basically means little things not big things we we missed a couple trees initially that should have been cleaned up that was on my list for Alex to do initially in this backyard we have to cut dead head all the hostas we have to REM remove a few more trees and so on the first go around Alex I brought you back here and we walked through a whole list of things that had to be done and then I left I left you on your own and then I came back and I graded you on a scale from a to F didn't I yes what grade did I give you a d okay say that louder so they know a d so the service that he actually performed in my eyes was a d it wasn't up to my level so we ended up coming back and that's just so you know Alex that's where the extra 4.35 hours came in that I lost on that job because we had to make sure everything was right we had to come back the next day do a special trip and make sure that we hit all those details that I told you to do the first time that you kind of forgot and here's another one…