MrCool's Response and Final Warning
At 8:50 in
Beware of the Mr. Cool Dual mini Split over hype
What happens here
The presenter displays an email response he received from 'Atina L. (MRCOOL)' in which MrCool acknowledges the confusion but reiterates that the 21k BTU is the total of the two air handlers, and the 18k BTU is the size of the condenser. MrCool suggests upgrading to a larger condenser unit if more cooling is needed. The presenter expresses frustration that MrCool seems to be supporting this misleading practice. He states that if he owned the company, he would ensure products were advertised correctly. He concludes by reiterating that consumers can save around $1,000 by Googling the correct 18,000 BTU system, which offers the same cooling capacity as the falsely advertised 21,000 BTU system, thereby protecting themselves from being overcharged.
Goal: Conclude the investigation by presenting MrCool's stance and offering a final warning to consumers.
Tools and materials
- Computer/Tablet Apple — Displaying the email correspondence and product information
- Email Client Apple Mail — Showing MrCool's response