Contacting MrCool and Providing Evidence
At 2:00 in
Beware of the Mr. Cool Dual mini Split over hype
What happens here
The presenter accesses the MrCool Direct website, showing the product listing for the 'MRCOOL DIY Mini Split - 21,000 BTU 2 Zone Ductless Air Conditioner and Heat Pump with 35 ft. Install Kit' for $3,264.00. He explains that he purchased this exact item from a different vendor. He then details his attempt to notify MrCool directly via email and phone calls about the discrepancy, clarifying that he was not seeking compensation or a refund, but rather for the advertising to be corrected. He provided proof of purchase and links to his YouTube channel, where he planned to discuss the issue. He emphasizes his desire to avoid bad business practices and misinforming his audience.
Goal: Document communication with MrCool regarding the misleading advertising.
Tools and materials
- Computer/Tablet Apple — Accessing websites and email
- Email Client Apple Mail — Sending and receiving correspondence with MrCool
- MrCool Direct Website MrCool — Showing the product listing and price of the MrCool unit